Refund Policy

It is the policy of Bodies By Design Weight Loss to have a Financial / Collection Policy that clearly outlines patient and practice financial responsibilities. We are committed to providing our patients with the best possible care and minimizing administrative costs. This policy has been established with these objectives in mind, and to avoid any misunderstanding or disagreement concerning payment of professional services.

Cancellation Policy

Initial consultation is free.
Recognizing that everyone's time is valuable and the appointment time is limited, we ask that you provide a MINIMUM of a 24 hour notice if you are unable to keep your appointment.
Each time a patient misses an appointment without providing proper notice, another patient is prevented from receiving care. Therefore, Bodies By Design Weight Loss reserves the right to charge a fee of $25.00 for each missed (NO SHOW) appointment or late cancellation appointment, absent a compelling reason, and is at the office discretion.
"No Show" fees will be billed to the patient and must be paid prior to next appointment. Multiple "No Shows" in any 12 month period will result in termination from our program.

Refund Policy

Please ask any questions during your consultation before you decide on any service(s), service package(s), gift certificate(s), prescription medication(s), and/or retail product(s).
Bodies By Design Weight Loss does not guarantee the results of any service or product(s) purchased.
By signing below, I am agreeing that any service(s) service package(s), gift certificate(s), prescription medication(s), and or retail product(s) I purchase from Bodies By Design Weight Loss is a final sale. I understand any and all service(s) service package(s), gift certificate(s), prescription medication(s), and or retail product(s) purchased will not be refunded or issued a credit unless elsewhere noted. I also understand that if I decide to cancel or postpone any service(s) service package(s), gift certificate(s), prescription medication(s), and or retail product(s), I will forfeit all monies paid; including any deposits and/or payments I have already Paid. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bbdweightloss@gmail.com.